Find answers to common questions about VidTrace
VidTrace is a video management platform designed specifically for sports teams. It allows coaches and teams to upload, organize, tag, and share videos with team members. You can track athlete performance, add comments, and manage your entire video library in one secure place.
Getting started is easy! Simply sign up for a free account, create your first club, and start uploading videos. The free tier includes 1GB of storage, 100MB max video size, and support for up to 3 members, so you can try VidTrace without any commitment.
VidTrace supports all common video formats including MP4, MOV, AVI, and more. We recommend using MP4 format for the best compatibility and upload performance.
Video tagging allows you to associate videos with specific athletes or team members. When you tag a video, only the tagged members (and coaches/admins) can see that video. This ensures privacy and helps organize your video library by athlete.
Yes! You can be a member of multiple clubs with a single account. This is perfect for coaches who work with different teams or athletes who participate in multiple clubs. You can easily switch between clubs from your dashboard.
Inactive members are former team members (like athletes who have left the team) whose videos you want to keep in your library for historical purposes. Inactive members don't count toward your active member limit, allowing you to preserve your club's video history without affecting your subscription tier.
Security is a top priority for us. All videos are stored securely in the cloud with encryption. Access to videos is controlled through role-based permissions, and only authorized members of your club can view tagged content. We use industry-standard security practices to protect your data.
Yes, you can cancel your subscription at any time from your club settings. When you cancel, you'll continue to have access to your plan features until the end of your current billing period. After that, your club will automatically move to the free tier.
If you downgrade to a plan with less storage, your existing videos will remain accessible. However, you won't be able to upload new videos until you free up space by deleting some videos or upgrading your plan again.
Club admins and coaches can invite members by email. Simply go to your club's Members page, click 'Invite Member', and enter their email address. They'll receive an invitation email with instructions to join your club.
Admins have full control over the club, including settings, billing, and member management. Coaches can upload videos, tag athletes, create groups, and manage comments, but cannot change club settings or billing. Regular members can view videos they're tagged in and add comments.
VidTrace is a web-based platform that works on all devices including smartphones and tablets. You can access VidTrace from any modern web browser on your mobile device for a responsive, mobile-friendly experience.
You can reach our support team by emailing info@vidtrace.com. Free tier users receive email support, while paid plan subscribers receive priority support with faster response times.
Yes, you can download videos that you have access to. Simply navigate to the video you want to export and use the download option. This allows you to keep local backups of your important videos.
We accept all major credit and debit cards through our secure payment processor, Stripe. All payments are processed securely and we never store your full payment details on our servers.
Can't find the answer you're looking for? Please reach out to our support team.
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